California Heat Limited Product Warranty
Warranty Registration + Forms
Who Is Covered
This limited warranty applies only to the original purchaser of a product purchased directly from California Heat or from an Authorized Reseller. A receipt or other valid proof of purchase is required for all warranty claims.
Warranty Coverage
• Finewire™ heating elements and electrical plugs: Covered for the life of the product as long as the original purchaser owns it and the garment remains usable
• Garment materials and components: Covered against defects in materials and workmanship for one year from the original retail purchase date.
• Temperature controllers: Covered for two years from the original retail purchase date.
• Batteries: Covered for 90 days from the original retail purchase date.
Batteries should be charged regularly and stored according to the product instructions to help preserve their performance and service life.
What This Warranty Does Not Cover
This limited warranty does NOT cover:
• Normal wear and tear or deterioration caused by ordinary use or exposure
• Rips, scratches, tears, cracks, or other damage caused by abnormal use
• Damage caused by accidents, misuse, abuse, or negligence
• Damage resulting from failure to follow the product instructions
• Damage caused by improper cleaning, care, maintenance, or storage
• Damage caused by unauthorized modifications, service, or third-party repairs
Third-Party Repairs
California Heat does not reimburse the cost of third-party repairs unless those repairs were authorized by California Heat in writing beforehand.
Having a product serviced by a third party does not automatically void the entire warranty. However, this warranty does not cover damage caused by unauthorized service, modifications, or replacement parts.
Warranty And Liability Limitations
This limited warranty describes California Heat’s warranty obligations and the remedies available to the original purchaser.
To the fullest extent permitted by law, any implied warranties—including the implied warranties of merchantability and fitness for a particular purpose—are limited to the duration of the applicable California Heat written warranty. To the fullest extent permitted by law, California Heat will not be liable for incidental or consequential damages, including loss of use, inconvenience, lost time, or commercial loss. Some states and jurisdictions do not allow limitations on the duration of implied warranties or the exclusion or limitation of incidental or consequential damages. Therefore, some of the limitations above may not apply to you. This limited warranty gives you specific legal rights. You may also have additional rights that vary by state or jurisdiction.
How To Submit A Warranty Claim
1. Submit the Required Forms
Warranty claims must be submitted by the original purchaser. Authorized Resellers cannot submit a claim on a customer’s behalf.
To begin a claim, complete both the Warranty Registration Form and Warranty Claim Form below. If you have questions about eligibility or the next steps, contact California Heat Customer Support at support@california-heat.com. Customers and Authorized Resellers are welcome to contact us for assistance.
2. Wait for Return Authorization
California Heat will review the information provided and determine whether the product must be returned for evaluation.
If a return is required, a Return Merchandise Authorization (RMA) number and return instructions will be emailed to the address provided on the Warranty Claim Form. Please allow one to two business days to receive this information.
Do not ship a product to California Heat until you have received an RMA number.
3. Return the Product
Include a copy of the completed Warranty Claim Form inside the package and clearly reference the RMA number with your return.
The customer is responsible for shipping the product to California Heat and for the cost of shipping the repaired or replacement product back to the customer.
4. Evaluation and Resolution
After receiving and evaluating the product, California Heat will notify the customer of the warranty decision. The claim will result in one of the following outcomes:
1. The claim is not covered.
The customer may have the product returned as-is or request a repair estimate from our in-house repair center, when repair is possible.
Not covered under warranty? Your gear may still be repairable. Our specialized Heated Gear Repair Center services California Heat products and heated gear from many other brands, giving you a practical, cost-effective alternative to replacement. Explore Repair Services
2. The product is repaired.
The product will be repaired, tested, and returned to the customer. Typical turnaround time is two to three weeks after we receive the product.
3. The product is replaced.
A replacement will be provided when California Heat determines that the product cannot be repaired. If the original model has been discontinued or is unavailable, California Heat will select the most comparable available replacement.
Our Repair-First Policy
Whenever a product can be repaired, California Heat will repair it rather than replace it. Repairs are handled through our specialized Heated Gear Repair Center, reflecting our belief that dependable heated gear should remain in service—not be discarded because one component has failed.
Products are replaced only when California Heat determines that a repair is not possible.
Authorized Resellers
For products that are outside the 30-day return period but still covered under warranty, please contact California Heat before providing the customer with a replacement. If an Authorized Reseller replaces a product that California Heat determines could have been repaired, the reseller will not be eligible to receive a replacement unit from California Heat.
If you are unsure how to proceed, email support@california-heat.com. Our support team will review the issue and provide instructions for evaluation, repair, or replacement.
Product Warranty RegistratioN
Register your purchase now so you're covered if you need us later.
WARRANTY CLAIM FORM
We'll review your claim within 1–2 business days and email you with the next steps.