sHIPPINg • rETURNS • Exchanges
In Case We're Too Hot To Handle
SHIPPING - CONSUMERS & AUTHORIZED DEALERS
Orders placed with California Heat are shipped within 2-4 business days. Once shipped, tracking information is sent to the email provided to us on the order. All shipping costs are non-refundable. If you would like to have a signature required for your package or purchase shipping insurance, add the desired shipping upgrade during checkout. If you are an Authorized Dealer and would like one of these options, please contact us for rates after placing your online order.
Product ownership transfers to the customer upon shipping, therefore, we are not responsible for any carrier issues or related costs that are not the direct result of our negligence. California Heat will assist to the best of our ability, but filing claims with the carrier and rectifying any shipping issues is the sole responsibility of the receiving customer. These issues include but are not limited to:
• Carrier losing or damaging the package in transit;
• Packages stolen from the carrier or stolen once it arrives at its shipping destination;
• Packages addressed to the location specified in the order, but delivered to the incorrect address.
RETURN & EXCHANGE POLICY
Consumers & Authorized Resellers
For products purchased by a consumer directly from California Heat, our return & exchange policy is 30 days from the date of purchase with a valid receipt or proof of purchase. With our Extended Holiday Return Policy, purchases made between November 7th and December 25th are given until January 14th of the following year.
To be eligible for a return or exchange, the product must be unworn, unused, clean, and in the original packaging. For products returned without all packaging intact, a restocking fee up to $15 will be deducted from the refund total. We will not accept returns or exchanges if the item is dirty or has been torn, broken, stained, or damaged in any way. We are not liable for product issues resulting from misuse, not following provided instructions, or mishandling.
To process a return/exchange for items purchased directly from California Heat, please fill out the below Returns & Exchanges Form. Requests are typically processed within 2 business days of receipt. Once given the approval for a return or exchange, we will provide you with a RMA# and return shipping address. For additional questions, email firstname.lastname@example.org.
All shipping costs are the responsibility of the Customer or Authorized Reseller. California Heat will only cover roundtrip shipping costs if an exchange in size is needed due to a California Heat representative recommending and shipping the incorrect size. For products over $50 we strongly recommend purchasing shipping insurance. We are not responsible for any products we do not receive due to shipping carrier negligence and issues.
Once your product is received and inspected to confirm it follows the terms noted above, you will be notified and we will promptly process your refund or exchange. Refunds are processed using the same method as the initial purchase. For Authorized Resellers, refunds are processed as a credit on your account.
AUTHORIZED RESELLERS ONLY
For heated clothing products purchased by an Authorized Reseller from California Heat, our return & exchange policy is 30 days from the consumer's date of purchase. We require proof of purchase, documentation of return & reason, and what troubleshooting was already performed on the product. Products that are replaced by the Authorized Reseller, but outside of the 30 day consumer return window, will not be approved for credit. Authorized Dealers and Distributors should always contact email@example.com within 7 days of a customer return to notify of issues with products.
For heated clothing products purchased by an Authorized Dealer from a California Heat Distributor, contact your distributor immediately and within 7 days for processing the claim. Authorized Distributors must contact us within 7 days of processing a reseller return, as well as confirm it has been inspected and abides by all of the aforementioned return & exchange terms. If you speak with your account representative and still have any questions, contact us directly at firstname.lastname@example.org.
Any technical issues with an item outside of the 30 day return window will be considered a warranty claim. To file a warranty claim, the consumer must submit the Warranty Claim Form located at the bottom of the Warranty Forms Page.