Warranty Claim Process​​ - Issues With Your Gear

All warranty claims should be processed by the customer as soon as a possible issue is detected. The warranty claim form below must be completed to initiate the process. If there is a question regarding whether a warranty claim is justified or what further actions should be taken, the customer should contact support@california-heat.com. If deemed the product should be returned, an authorization code (RA#) will be generated and shared for the return shipment. Roundtrip shipping will be paid by the customer. The warranty claim form must accompany a return shipment.

 

The product will be evaluated, and the customer will be notified with one of the following resolutions:

1. The product will be returned to the customer if the warranty claim is not justified

2. The product will be returned after repair and testing – turnaround time is typically two to three weeks

3. A replacement product will be shipped – if the exact model is discontinued & no stock is available at California Heat, the most comparable substitution will be made at the discretion of California Heat representatives

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Every item that CAN be repaired WILL be repaired. California Heat will not replace a product when a repair is possible.