Warranty Registration & Claims

We Have So Much Heat To Give

Product Warranty Registration

Warranty Claim Form​​

Having an issue with your gear? Fill out the below form to submit a warranty claim.

12V Products Purchased
7V Products Purchased

Warranty Claim Process​​

All warranty claims can be processed by an Authorized Reseller on behalf of the customer or by the customer. A warranty claim form should be filled out below to streamline the process. If there is a question regarding whether a warranty claim is justified or what further actions should be taken, an Authorized Reseller or customer may contact California Heat support directly at support@california-heat.com.

If deemed necessary to have the defective product returned, an authorization code (RA#) will be generated and shared for the return shipment. Roundtrip shipping will be paid by the customer. The warranty claim form must accompany a return shipment.

 

The product will be evaluated, and the customer and/or Authorized Reseller will be notified with one of the following resolutions:

1. The product will be returned to the customer if the warranty claim is not justified

2. The product will be returned after repair and testing – turnaround time is typically two to three weeks

3. A replacement product will be shipped – if the exact model is no longer supported by California Heat, the most comparable substitution will be made

  • Facebook - Black Circle
  • LinkedIn - Black Circle
  • Twitter - Black Circle
  • Instagram - Black Circle
0

© 2019 California Heat, LLC