Warranty Registration & Claims
We Have So Much Heat To Give
Product Warranty Registration
Warranty Claim Form
Having an issue with your gear? Fill out the below form to submit a warranty claim.
Warranty Claim Process
All warranty claims can be processed by an Authorized Reseller on behalf of the customer or by the customer. A warranty claim form should be filled out below to streamline the process. If there is a question regarding whether a warranty claim is justified or what further actions should be taken, an Authorized Reseller or customer may contact California Heat support directly at support@california-heat.com.
If deemed necessary to have the defective product returned, an authorization code (RA#) will be generated and shared for the return shipment. Roundtrip shipping will be paid by the customer. The warranty claim form must accompany a return shipment.
The product will be evaluated, and the customer and/or Authorized Reseller will be notified with one of the following resolutions:
1. The product will be returned to the customer if the warranty claim is not justified
2. The product will be returned after repair and testing – turnaround time is typically two to three weeks
3. A replacement product will be shipped – if the exact model is no longer supported by California Heat, the most comparable substitution will be made