Warranty Registration & Claims
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If You Are Having Issues With Your Heated Clothing, Skip Down To the Warranty Claim Form
Warranty Claim Process - Issues With Your Gear
All warranty claims should be processed by the customer as soon as a possible issue is detected. The warranty claim form below must be completed to initiate the process. If there is a question regarding whether a warranty claim is justified or what further actions should be taken, the customer should contact firstname.lastname@example.org. If deemed the product should be returned, an authorization code (RA#) will be generated and shared for the return shipment. Roundtrip shipping will be paid by the customer. The warranty claim form must accompany a return shipment.
The product will be evaluated, and the customer will be notified with one of the following resolutions:
1. The product will be returned to the customer if the warranty claim is not justified
2. The product will be returned after repair and testing – turnaround time is typically two to three weeks
3. A replacement product will be shipped – if the exact model is discontinued & no stock is available at California Heat, the most comparable substitution will be made at the discretion of California Heat representatives
Every item that CAN be repaired WILL be repaired. California Heat will not replace a product when a repair is possible.